Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of phlebotomy and blood testing services provided by Theorem Metabolic Limited ("we", "us", "our", "the Company"). By booking or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree to these Terms, you should not use our services.

2. Service Description

2.1 What We Provide

Theorem Metabolic provides:

• Professional phlebotomy (blood draw) services
• Blood sample collection and preparation
• Secure transportation of samples to accredited laboratories
• Delivery of test results via secure channels
• General guidance on test results (not medical advice)

2.2 What We Do Not Provide

• Medical diagnosis or treatment
• Prescription services
• Medical advice or second opinions
• Emergency medical services

3. Booking and Appointments

3.1 Making a Booking

• Bookings can be made by phone, email, or through our website
• You must provide accurate personal information when booking
• You must be 18 years or older to book services (or have parental/guardian consent)
• Bookings are subject to availability

3.2 Appointment Requirements

• Bring valid photo identification to your appointment
• Inform us of any relevant medical conditions or medications
• Follow any pre-test requirements (e.g., fasting) as advised
• Arrive on time for your scheduled appointment

4. Cancellation and Rescheduling

4.1 By the Client

• 24+ hours notice: Full refund or free rescheduling
• Less than 24 hours notice: 50% cancellation fee may apply
• No-show: Full fee may be charged

4.2 By Theorem Metabolic

We reserve the right to cancel or reschedule appointments due to:

• Unforeseen circumstances or emergencies
• Equipment failure or supply issues
• Staff availability

In such cases, we will offer a full refund or priority rescheduling at no additional cost.

5. Payment Terms

5.1 Pricing

• All prices are in GBP and include VAT where applicable
• Prices are as quoted at the time of booking
• We reserve the right to update prices; existing bookings are unaffected

5.2 Payment Methods

• Payment is required at the time of booking or service
• We accept card payments, bank transfers, and cash
• Invoices for corporate clients are payable within 14 days

5.3 Refunds

• Refunds for cancelled services are processed within 5-10 working days
• No refunds are available once samples have been dispatched to the laboratory
• Refunds due to sample rejection or laboratory issues will be assessed case-by-case

6. Service Delivery

6.1 Blood Collection

• Blood draws are performed by qualified phlebotomists
• We use sterile, single-use equipment
• Some bruising or discomfort may occur; this is normal
• In rare cases, we may be unable to collect a sample (difficult veins, etc.)

6.2 Results Delivery

• Results are typically available within the timeframe specified for each test panel
• Results are delivered securely via email or our client portal
• Turnaround times are estimates and may vary
• We are not responsible for delays caused by laboratories or external factors

7. Liability and Disclaimers

7.1 Limitation of Liability

To the fullest extent permitted by law:

• Our total liability is limited to the amount paid for the service
• We are not liable for indirect, consequential, or incidental damages
• We are not liable for actions taken based on test results
• We are not liable for laboratory errors or delays

7.2 Medical Disclaimer

7.3 Accuracy

While we use accredited laboratories and follow best practices, we cannot guarantee:

• 100% accuracy of all test results
• Detection of all conditions or markers
• Suitability of tests for specific diagnostic purposes

8. Your Responsibilities

You agree to:

• Provide accurate personal and health information
• Disclose relevant medical history and medications
• Follow pre-test instructions (fasting, hydration, etc.)
• Inform us of any adverse reactions during or after the procedure
• Seek appropriate medical advice regarding your results

9. Intellectual Property

All content on our website and materials, including logos, text, graphics, and software, is owned by or licensed to Theorem Metabolic Limited. You may not reproduce, distribute, or create derivative works without our written consent.

10. Data Protection

We handle your personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to the collection and processing of your data as described therein.

11. Complaints Procedure

If you are dissatisfied with our services:

1. Step 1: Contact us at info@theorem.fit within 30 days of the issue
2. Step 2: We will acknowledge your complaint within 3 working days
3. Step 3: We will investigate and respond within 14 working days
4. Step 4: If unresolved, you may escalate to relevant regulatory bodies

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Us